At Pixel Pulse Solutions, we want every customer to be fully satisfied with their eyewear purchase. Our refund and return policy ensures you receive the best experience when shopping for glasses on our store.
Returns Eligibility
You may request a return within 7 days of receiving your order if:
- The glasses arrive damaged, defective, or not as described.
- The wrong item, prescription, or color is delivered.
Returned items must be in their original packaging, unworn, and free of scratches or alterations.
Non-Returnable Items
For hygiene and quality control reasons, we cannot accept returns for:
- Custom-made or prescription lenses
- Items showing signs of wear or damage caused by misuse
- Clearance or final sale items
How to Request a Return
To start a return, please email our support team at info@pixelpulsesolutions.store with your order number, reason for return, and a photo of the item (if applicable). Our customer service team will review your request within 2–3 business days and provide further instructions.
Refund Process
Once your return is approved and received, we will inspect the product and process your refund to the original payment method within 5–7 business days. You’ll receive a confirmation email once the refund has been issued.
Exchange Policy
If you’d like to exchange your glasses for a different style or color, please mention this in your return request email. Exchanges are subject to stock availability.
Damaged or Defective Items
If your glasses arrive damaged, please contact us immediately with a photo of the defect. We’ll offer a replacement or refund at no extra cost.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping service to ensure safe delivery.
Contact Us
If you have any questions about your order, refund, or return, contact us at info@pixelpulsesolutions.store. Our support team is available to help you with any issues related to your purchase.